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If you are not 100% satisfied with item (s) you have received from Sophia's Boutique you can easily return them for store credit.

Sophia's Boutique provides full store credit ONLY on regular priced items.

Cash & credit card refunds are not available.

All products on sale are FINAL SALE and not  returnable.

 

You have up to 5 days from the date of delivery to request a return for eligible items, and the customer responsible to return it to the address provided with the RA#.

We accept returns for regular-priced items only. The item returned must be in their original condition, unworn, and with all tags and packaging intact. Laundered, smoked in, perfumed, stains, deodorant marks, used and worn items will not be accepted.

A refused return will be sent back to you at your cost. If the re delivery of an item is refused we will return the item with a 50% restocking fee that will be deducted from the refundable store credit amount. 

Please Note: To threaten a business with a chargeback or a negative review in an effort to get them to change their policies is an attempt to gain a financial benefit. Such actions can potentially be deemed as abusive and will have legal consequences.

Financial gain by a chargeback is illegal and is considered theft and fraud. This is a serious offence and should not be taken lightly.

Should a chargeback take place against our policies it will be considered as theft and fraud. Your local authorities will be contacted immediately and you will be charged.

 

Each designer tends to have a specific size guide, and not all designers follow size guides you normally refer to for sizing.  We HIGHLY recommend reviewing the size guide listed on the specific designer dress brand of choice before making your special occasion dress purchase.  As a general rule when in doubt of a size option, always chose the larger size. It's easy to take a dress in, but nearly impossible to add width.
 

In Stock- In stock items are processed immediately and cannot be cancelled.

Pre Order- Pre ordered items have a cancellation fee of 50% of the priced item. Pre ordered items are specifically made for you and the costs incurred from the designers are the responsibility of the customer.

Back Order- Should your item be on back order and you would like to cancel you will be charged 15%. Contact customer service for more information on back orders

 

If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match and beat that price on your order. Call us before placing an order to tell us where we can find the current dress at a lower price on another site. Any price match sold will follow our sale policy which is non-returnable. A price match cannot be made after a purchase has been completed. The price match must be an online advertised price, it can not be from brick and mortar pricing.
Exceptions: Dress must be shown on a website that is a Canadian based authorized retailer of the dress. Offer is not valid if the dress is shown as “sale”, “clearance”, “special”, or an auction site. Shipping charges will be considered when looking at a lower price. This offer cannot be used with any other discount, coupon, or special offer. The site must have the item in stock in size and color that you are ordering available for immediate shipping. Special Order Items do not apply. Additional rules may apply. Please contact our main location for more information. 

 

 

Mailing Address

Sophia's Boutique

104B 5720 Macleod Trail SW

Calgary, Alberta, Canada T2H 0J6

Phone: (403) 431-2729

Email: info@sophiasboutique.ca

 

 

 

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